Lone Working | Risk To Lone Workers and How To Protect Them

  • Reviewed By: M. Suleman (Safety Officer, GRADIOSH)

As our workplaces evolve and diversify, many professionals work alone or with limited direct supervision. These ‘lone workers’ can be found in various sectors, performing their duties in isolation from colleagues, often in remote or challenging environments. Although lone working is an integral aspect of many job roles, it comes with its unique risks and challenges. This article explores the world of ‘lone working,’ exploring the potential risks these workers face and discussing proactive strategies for ensuring their safety.

We’ll cover everything from lone workers’ legal rights and responsibilities to the best practices employers can adopt to minimize risk and provide the necessary support. If you employ or manage lone workers, or if you’re a lone worker yourself, this blog is a must-read to understand the nature of lone working, its hazards, and how to protect those who work alone.

What’s Lone Working?

Lone working refers to scenarios where employees work by themselves without close or direct supervision. It could involve individuals working independently in a fixed location (like a shop or office), those working from home, people working outside of regular hours, and workers operating remotely or in separate areas from their colleagues, such as field workers, delivery drivers, maintenance workers, and more.

Lone workers can be found in various industries and sectors, such as retail, construction, transportation, healthcare, and more. It’s important to note that while lone working is quite common and not inherently illegal or problematic, it often requires additional considerations in terms of safety procedures, communication measures, and emergency responses to ensure the well-being of these workers.

Lone Workers

What Are Lone Workers?

Lone workers perform their duties without immediate or direct supervision, operating in isolation from coworkers. This can include employees who function in various environments and situations, such as:

  • Individuals working at a location alone: Employees who operate in isolated establishments like small workshops, home offices, gas stations, or retail shops where they’re the only ones present on the premises.
  • Employees working separately even on shared premises: These individuals may work in larger facilities like factories, research institutions, or leisure centers, but they operate separately from their colleagues outside of immediate sight or sound.
  • Employees who work outside of standard business hours include staff like cleaners or security personnel who might be operating alone because their duties fall outside the typical 9-5 work schedule.
  • Mobile or remote workers are individuals whose work takes them away from a fixed base. Examples include construction workers, maintenance and repair staff, plant installers, and others who often work at various sites rather than a consistent location.
  • Outdoor workers include those involved in fields like agriculture or forestry, where work often occurs in vast, isolated outdoor settings.
  • Service workers who operate alone: This could include rent collectors, postal workers, healthcare workers such as district nurses or home aids, drivers, engineers, sales representatives, or any professionals who often visit residential or commercial premises as part of their job.

These workers are considered “lone workers” because, even though they might be part of a larger team or organization, their specific job duties often lead to situations where they’re working independently without immediate support from colleagues or supervisors. Because of the unique risks associated with working alone, there are often specific health and safety considerations and regulations associated with lone working.

Lone Working

Lone Workers Hazards And Risks

Lone workers face unique hazards and risks due to the nature of their work. These risks can be physical or environmental and may include psychosocial risks. Here are some common hazards and risks associated with lone working:

  • Physical Risks: These can include accidents like slips, trips, and falls, especially for lone workers in manual labor jobs. There’s also the risk of accidents involving machinery or equipment. Because these workers are alone, if they’re injured, there might be a delay in receiving emergency help.
  • Environmental Risks: These vary depending on the work location and may include extreme weather conditions, dangerous terrains, or hazards related to specific work sites, like exposure to hazardous substances or dangerous animals in outdoor settings.
  • Psychosocial Risks: Lone workers might experience stress, anxiety, or feelings of isolation because they work alone. These risks can affect their mental health and overall well-being.
  • Health Emergencies: In the case of sudden health emergencies such as a heart attack or severe allergic reaction, a lone worker might be unable to get immediate assistance, leading to more severe outcomes.
  • Violence or Aggression: Depending on the type of work, lone workers may be at risk of violence or aggression from customers, clients, or members of the public. This is particularly true for those in public-facing roles or those who deal with potentially volatile situations.
  • Lack of Communication: In remote locations or places with poor network coverage, lone workers might struggle to communicate with their employers, colleagues, or emergency services, which could exacerbate any problems they encounter.
  • Inadequate Training: Lone workers must have proper training and understanding of their job roles and the associated risks. A lack of training can increase the risk of accidents or incidents.

Employers have a duty of care to minimize these risks and put measures in place to ensure the safety and well-being of their lone workers. Risk assessments, safety policies and procedures, emergency response plans, and adequate training are critical components of a robust lone worker safety program.

Lone Working Meaning

How To Protect Lone Workers | Lone Working Safety

Ensuring the safety of lone workers requires a combination of good management, clear procedures and policies, effective communication, and the use of appropriate technology. Here are some key steps to protect lone workers:

1. Risk Assessments

An essential part of protecting lone workers is conducting exhaustive risk assessments tailored to each worker’s situation. These assessments should consider all potential hazards they might encounter during their work, such as operating heavy machinery, driving for long hours, working at heights, dealing with dangerous substances, and the threat of violence or aggression. These assessments must be reviewed and updated periodically, especially when significant changes in work procedures or environments occur.

2. Safety Policies and Procedures

To ensure lone workers’ safety, organizations should establish and execute specific policies and procedures concerning lone working. These should outline emergency response strategies, reporting incidents and near-miss events, and guidelines for maintaining regular contact with lone workers.

3. Training

All lone workers should receive in-depth training to fully understand the potential risks associated with their jobs and the correct responses in emergencies. This training could also include first aid techniques, self-defense strategies, and the proper use of any safety equipment provided.

4. Communication Systems

Keeping a regular communication line with lone workers is vital. This can range from simple regular check-ins via phone calls or text messages to more advanced methods using technology such as GPS tracking or panic button apps to ensure the worker’s safety.

What is Lone Working

5. Monitoring and Tracking

Various technological tools can be used to keep an eye on lone workers’ locations and their well-being. Some examples of these tools are GPS tracking devices, body-worn cameras, or specialized apps that trigger an alert if a worker hasn’t reported within a predetermined time frame.

6. Personal Safety Devices

Personal safety devices can add an extra layer of security for lone workers. These could include personal alarms, locators, or smartphone applications that can send an emergency alert or directly call emergency services with the push of a button.

7. Wellbeing Support

Acknowledging the potential mental health risks of lone working, such as stress and isolation, is crucial. Employers should provide mental health support services, create opportunities for employee social interaction, and promote a healthy work-life balance. This could involve access to counseling services and implementing policies that encourage regular breaks and discourage excessive overtime.

8. Regular Review

An important step is regularly reviewing and updating your lone working policies, risk assessments, and safety protocols to ensure they’re still effective and relevant. Getting feedback from lone workers is also crucial because they can offer valuable insights into potential risks and suggest improvements based on their firsthand experience.

Protecting lone workers is a legal and ethical responsibility for employers, and it can also contribute to better productivity and employee morale. With the right precautions, lone working can be just as safe as any other type of work.

Lone Worker Systems

Lone Working Rights And Responsibilities

Lone workers have the same rights and responsibilities as any other employee regarding health and safety, with the caveat that their circumstances require certain additional considerations due to the nature of their work. Here are some of the rights and responsibilities of lone workers:

Rights:

  • Right to a Safe Work Environment: Just like any other employee, lone workers have the right to a safe work environment that minimizes the risk of harm.
  • Right to Information: Lone workers must be informed about all known risks associated with their work and how to manage them effectively.
  • Right to Training: They have the right to receive appropriate training in relation to safety measures, emergency procedures, and how to properly use any necessary safety equipment.
  • Right to Refuse Unsafe Work: If lone worker believes the work they’re asked to do is unsafe, they have the right to refuse to carry out the task until adequate safety measures have been implemented.
  • Right to Confidentiality: Lone workers have a right to confidentiality, especially when handling sensitive or personal data.

Responsibilities:

  • Follow Safety Procedures: Lone workers are responsible for following all safety procedures and guidelines their employer provides.
  • Use Equipment Properly: If safety equipment is provided, lone workers are responsible for using it correctly and immediately report any faults or malfunctions.
  • Report Hazards and Incidents: Lone workers should promptly report any hazards, near misses, or incidents they encounter while working. This will help the employer to assess and mitigate risks.
  • Stay in Contact: Lone workers are responsible for contacting their employer, reporting their whereabouts, and checking in at agreed times.
  • Take Care of Their Own Health and Safety: Lone workers must take reasonable care to ensure their health and safety, as well as the health and safety of others who may be affected by their actions or omissions at work.

Employers also have their responsibility to ensure that risks are minimized for lone workers. This includes conducting risk assessments, implementing appropriate safety measures, providing training, and maintaining effective communication with their lone workers. Both employers and employees must work together to maintain a safe and healthy working environment.

What are Lone Workers

What Are Examples Of Working Alone?

Working alone, or “lone working”, can manifest in various forms across numerous industries. Here are some examples of lone working:

  • Home Workers: These individuals work from a home office or similar space. This can include roles such as remote customer service agents, software developers, or freelance writers and designers.
  • Night Shift Workers: People who work during the night when few, if any, other workers are present. These can include security guards, maintenance workers, or factory employees.
  • Field Workers: These workers often travel for work, conducting tasks in isolation. Examples include construction workers on remote sites, agricultural workers, or utility repair technicians.
  • Mobile Workers include delivery drivers, sales representatives, or healthcare workers providing in-home services. They usually work alone and travel between locations.
  • Shop or Kiosk Workers: Individuals who work in small establishments or kiosks, often independently. This could be a small bookstore or a kiosk in a shopping mall.
  • On-Site Workers in Remote Locations: Employees working in oil and gas extraction sites, forestry, or research stations.
  • Healthcare Professionals: This includes home healthcare providers or social workers who visit clients’ homes.
  • Real Estate Agents: Agents often show properties to clients independently, meaning they often work alone.
  • Cleaners and Janitors: They often work alone, particularly those who work outside of normal business hours.
  • Surveyors and Assessors: These professionals often work alone when conducting assessments or surveys in the field.

These examples are not exhaustive, and any profession where a worker performs tasks without the immediate supervision or company of others can be considered a form of lone working.

Lone Worker Risk Assessment Steps

Risk Assessment For Lone Workers

Risk assessments for lone workers are critical to ensuring the safety and well-being of employees who work without direct supervision. These assessments help to identify potential hazards and outline necessary measures to mitigate those risks.

Here are the main steps in conducting a risk assessment for lone workers:

  • Identify the Hazards: The first step in any risk assessment is identifying potential hazards the lone worker might face. These can range from physical hazards such as slips, trips, and falls, to health hazards, to the risk of violence, stress, or isolation.
  • Who Might Be Harmed and How: After identifying the hazards, consider who might be harmed and how. For example, a lone worker might be at risk of injury from a physical hazard or suffer stress due to lack of contact with others.
  • Evaluate the Risks and Decide on Precautions: Once the hazards and those at risk have been identified, evaluate the level of risk and decide on necessary precautions. This could involve ensuring adequate training for the lone worker, providing suitable equipment, setting up regular check-ins, or adjusting the work environment.
  • Record Your Findings and Implement Them: Document the identified hazards, who could be harmed, the level of risk, and the decided precautions. Then, implement the necessary changes. It is important to ensure that the measures are communicated to the lone workers and they understand them.
  • Review the Risk Assessment and Update if Necessary: Risk assessments should not be static documents. They should be regularly reviewed and updated, particularly if significant changes in the work or an incident suggest the assessment might be inadequate.

Remember, the goal of a risk assessment is not just to fill out a document but to ensure that workers are safe. Involve the lone workers in the process and ensure their perspectives and concerns are heard. After all, they often know their jobs and the risks associated with them the best.

Conclusion

Lone working, integral to many industries, carries unique risks and challenges that must be handled responsibly. The safety and well-being of these workers necessitate a multifaceted approach, encompassing in-depth risk assessments, strong safety policies, reliable communication systems, and continual training. Implementing these measures as part of comprehensive lone worker solutions is essential to mitigate the inherent risks and ensure the safety of individuals working alone.

As employers, it’s vital to acknowledge and address these risks while providing support and safeguards to mitigate them. Equally, as lone workers, understanding the inherent risks of the work environment, maintaining open lines of communication, and adhering to established safety measures is paramount. With concerted efforts from employers and lone workers, a safer, supportive, and productive lone working environment can be achieved, turning potential risks into manageable aspects of the job.

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Author

Mohsin Wahocho

Mohsin is a dedicated health and safety manager with over seven years of experience, currently working at AECOM USA. He is committed to promoting a safe and healthy work environment, aligning with the company's esteemed standing in engineering and infrastructure development.